BOOKING TERMS AND CONDITIONS
RESERVATIONS AND PAYMENT:
When booking your holiday direct with Travelust Ltd. please specify the tour program or your own specialized itinerary, intended date for arrival and departure, number of people traveling and sleeping arrangements. This will ensure that our arrangements are to your satisfaction. Gorilla trekking requires a minimum of 12 weeks advance booking or subject to gorilla ticket availability. Children under 12 are not allowed to track chimpanzee and children under 15 are not allowed to trek the gorillas.
At the time of booking you must confirm acceptance of these terms and conditions and pay a deposit of 30% of the price of your holiday and fees for gorilla permits plus any insurance premium. The balance must be paid in full not later than 45 days before departure. Bookings made within 30 days of departure must be paid in full at the time of booking. All monies you pay will be receipted thereby confirming your tour.
CANCELLATIONS:
Full refund will be provided if cancellation occurs in writing 60 days prior to commencement of a safari. Refund on all pre-paid money will be based on cancellation fees levied by hotels and lodges. Generally there is a 50% charge on cancellation within 14-35 days, 75% charge within 2-14 days, and 100% charge within 48 hours. We reserve the right to deduct all expenses incurred from money paid. Gorilla permits are only refundable subject to the terms and conditions of the Uganda Wildlife Authority or O.R.T.P.N (Rwanda Gorilla Booking office) as follows:
UWA shall refund the full tracking fee, if the visitor fails to track due to illness, this will be at recommendation of the Warden in Charge and this clause only applies to visitors who have already tracked Bwindi Impenetrable National Park or Mgahinga National Park .
All refunds shall be effected through the Reservation Office at UWA Headquarters in Kampala .
UWA will retain the following percentages upon cancellations;
0 - 8 days to tracking date - no refund
9 - 45 days to tracking date - 75% (25% refund to client)
46-90 days to tracking date - 50%
91 days and above to tracking date - 25% (75% refund to client)
ALTERATION OF TOUR:
The right is reserved to alter any route or arrangement, to cancel the operation of any scheduled tour should the conditions necessitate. The right is also reserved to decline, accept or retain any member of a tour at any time. Should you fail to join a tour, join it after departure or leave prior to completion, no tour fare refund can be made.
TRANSFER OF BOOKING:
In the event you are unable to travel due to extraordinary circumstances, we may transfer your booking to another party provided the arrangements remain the same and if suppliers (airlines, hotels, etc.) are all ready to accept the transfer. Gorilla permits are transferable to visitors of the same visitor category.
MODE OF PAYMENT:
All prices are quoted in US Dollars and paid through a telegraphic bank transfer to our bank in Uganda . Please request for the bank details on confirmation of the tour.
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